Mahindra First Choice Certified Pre-owned Car comes with 1-year/ 15,000 kms warranty from date of  purchase. Also backed by "24X7" Road Side Assistance Program exclusively only for Mahindra First Choice customers.

• What is warranty?
  It covers Engine, Manual Gear Box, Front Wheel Drive, Rear Axle, Propeller Shaft, Suspension, Steering, Clutch, Breaking system, Diesel Injection System except for standard maintenance items, body, glass and interiors. This Warranty is mechanical breakdown coverage. If any of the covered parts break down, then for a period of 365 days from the date of Vehicle purchase, Mahindra First Choice Wheels will repair or replace any such part(s) at no charge. Mechanical breakdown coverage applies to the Covered Parts only.
  
  Customer must notify the failure of a Covered Part within the Warranty Period to Mahindra First Choice Wheels. Repairs will be made with parts of like kind and quality. It is expressly understood that replacement parts and/or components need not be new, but may be used or rebuilt, which will be guaranteed serviceable. A "breakdown" or "mechanical breakdown" means the failure of any original or like replacement part covered by this Warranty to work as it was designed to work in normal service. However, reduced operation or reduced performance due to normal wear and tear shall not be considered a breakdown within the meaning of this Warranty. This Warranty does not constitute a written affirmation of fact or promise by Mahindra First Choice Wheels that the material or workmanship of the vehicle, or any parts thereof, are free of any defects or will meet a specified level of performance over a specified period of time.  
• What are the benefits?
  Mahindra First Choice Wheels follows a stringent 118 point check to ensure quality of the car and offers warranty to takes care of unforeseen failure of Engine & most other expensive parts over a limited period of time. Mahindra First Choice warranty gives complete peace of mind.

• Most of models are covered under warranty
• Most expensive parts - Engine, Manual Gear Box, Front Wheel Drive, Rear Axle, Propeller Shaft, Suspension, Steering, Clutch, Breaking system, Diesel Injection System is covered
• Warranty is available on petrol cars as well on diesel cars also with few conditions

MFCWL WARRANTY is a contract between Mahindra First Choice Wheels Limited (MFCWL) and the owner of the vehicle in accordance with the terms, conditions & exclusions mentioned hereunder. The Company’s liability will be subject to the limits indicated. The warranty has no surrender value and cannot be encashed. The Company will not take back the vehicle and will not also refund the sale value of the vehicle. The Warranty shall be applicable only from the date of delivery to the warranty ending date. Warranty is only applicable if the vehicle is certified as per MFCWL policy. 


Fitness Criteria for Vehicle Under Warranty
 

During the warranty period, on the customer notifying a mechanical failure to an MFCW store / franchisee, the Company agrees to repair or replace at its sole discretion, the concerned covered parts in order to bring the vehicle back to normal working condition. However reduced operation or reduced performance due to normal wear and tear shall not be considered a mechanical breakdown within the meaning of this Warranty. The Company is not bound to replace the covered parts; the decision on the mode of repair will be solely of the Company. It is expressly understood that replacement parts and / or components need not be new, but may be used or rebuilt, but which are of serviceable quality.

This Warranty does not constitute a written affirmation of fact or promise by MFCWL that the material or workmanship of the vehicle, or any parts thereof, are free of any defects or will meet a specified level of performance over a specified period of time.

The terms and conditions of this warranty policy cannot be altered or amended by any person at our store / Franchisee/ Agent / Employee of Mahindra First Choice Wheels Limited. Also no one is authorized to make any verbal warranty on behalf of MFCWL.

Engine : Oil Pump, Drive Crankshaft, Big End and Main Bearings, Connecting Rod, Gudgeon Pin,, Piston, Valves (excluding burnet and pitted valves), Cylinder Head, Cylinder Head Gasket, Water Pump (failure due to external damage or corrosion is not covered), Inlet and Exhaust Manifolds, Radiator (No corrosion & external Damage), Flywheel and Ring Gear, Timing Belt, Gear & Chains, Camshaft, Cam Follower, Valve Gear, Distributor Drive, Bore / Liner, Turbo, Intercooler Units (if factory fitted).

Manual Gear Box : Internal Gear, Shafts, Synchromesh Rings and Hub, Selector Forks, Bushes, Drive Chains, Gear Lever and Bushes.

Front Wheel Drive : Crown Wheel and Pinion, Differential Gears, Constant Velocity Joints & Drive Shafts, Hub and Hub Bearing, Drive Flange.

Rear Axle : Crown Wheel and Pinion, Differential Units, Shafts and Bearings.

Propeller Shaft :Shaft, Universal Joints, Centre Bearing.

Suspension & Steering : Upper and Lower Wishbones and Arms, Wheel Bearing, Rack & Pinion, Steering Box, Steering Column, Power Steering Pump, Pressure pipe

Braking System : Master Cylinder, Brake Servo Unit, Brake Booster, Diesel – Vacuum, Pump, Wheel Cylinder, handbrake lever and ratchet.

Fuel System : Mechanical And Electrical Fuel Pumps.

Diesel Injection System : Injection Pump, Glow Plugs and Electromagnetic Cut - off.

Clutch :Master & Slave Cylinders.
 

ECM modules; timing belt, all other components and assemblies other than the list given above are excluded. Paint work, bodywork, body molding, aperture seals, water entry into vehicle, corrosion of any part of the body, glass lenses and interior trim, Fuel and additives. Sound, vibrations, body noise all part pertaining to A C Exhaust system

• This warranty does not cover anything else except the parts covered under the list given above.
• This Warranty will not apply in the cases of damage or mechanical failure resulting from accident or extra-ordinary usage such as car racing or rallies.
• This warranty does not cover normal maintenance services such as, cleaning & polishing, injector cleaning, engine decarbonising, engine tuning, valve clearance, oil / fluid changes, filter replacement, fastener retightening, adjustments of doors, brake and clutch, wheel balancing, wheel alignment, tyre rotation head lamp alignment etc.
• This warranty does not cover replacement of parts as a result of normal wear and tear, ageing, such as spark plugs, belts, brake shoes, brake discs, clutch disc / pressure plate, filters, wiper blades, bulbs, fuses, brushes, hoses, tyre, tube, battery, audio system, catalytic converter, silencer, exhaust pipe. Wiring, electrical rubber items & mountings.
• The warranty will not apply to the parts or device, or accessories which were not designed and fitted with the vehicle originally such as LPG / CNG kit.
• The warranty does not cover losses or damages due to accidents & natural calamities.
• No liability will be accepted for any losses covered under an accidental damage, any road hazard, fire, earthquakes, floods, tidal waves, volcanic eruptions, bad weather, theft or attempted theft, collision, or other Acts of God.
• This warranty does not cover mechanical or electrical breakdown due to short circuiting or self-heating.
• No liability of any kind exists in respect of third party.
• Failure to maintain the odometer in working order or disconnecting or tampering with it will invalidate the warranty.
• The warranty will not be valid if the vehicle is used as a taxi or a tourist vehicle purposes.
• Even in case of repair under warranty, the Warranty will be valid only till the remaining period.
• No liability will be accepted under this warranty, for mechanical breakdown caused by customer negligence or ignorance such as
  1. Poor quality or insufficient quantity of fuel, fluids or lubricants.
  2. Lack of servicing of vehicle in accordance with the manufacturer’s & the Company’s Warranty Service Policy as enumerated below.
  3. Driving even after a fault or defect has been noticed by the owner resulting in consequential damages and loss.
  4. Irregularities not recognized as affecting quality or function of the vehicle or parts, such as slight noise or vibrations, fluid seep, overheating & freezing.
  5. Failure on account of incorrect fitment of the parts or an inaccurate previous repair or items considered characteristic of the vehicle, tampering or improper repair.
• This warranty does not cover damage or loss due to improper handling, misuse such as dismantling, fitting, adjustment, repair, alteration or modification, racing, competition, overloading, riding over the clutch not approved by the Manufacturer or company.
• This warranty does not cover parts or assemblies that have been assembled, disassembled, adjusted or repaired by anybody other than the authorized workshops of vehicle manufacturer or MFCWL Authorised center.
• This warranty does not cover parts and extra fittings not fit for vehicle and the loss or damage caused by them.
• Fraudulent act of owner or a driver will render the Warranty null and void.
• No liability will be accepted for any complaints accruing from denting, painting, mouldings, water seepage into the vehicle, corrosion of any part of the body, glass, lenses, interior trims.
• Disclaimer of consequent damages: The Company assumes no responsibility for loss of time, inconvenience, or any other commercial loss, indirect, incidental or consequential damage resulting from the vehicle not being available to customer because of any defect covered by this warranty.

The Company’s liability under this warranty is dependent upon the strict observance of the terms and conditions of this warranty contract by the owner. MFCWL reserves the right for the final decision in all warranty matters.

The owner must have the vehicle under warranty serviced at his own cost as per the schedule given below either at the Workshops of Mahindra First Choice Services Ltd (MFCSL) or Authorized Workshops of the vehicle manufacturer. For warranty assistance you can dial our toll free No. 1800 102 4800.

1st Service	3 months from the date of delivery or 5,000 kms., whichever is earlier
2nd Service	6 months from the date of delivery or 10,000 kms., whichever is earlier
3rd Service	9 months from the date of delivery or 15,000 kms., whichever is earlier

• To obtain service under warranty the complete vehicle must be presented at the owner’s expense to any of above mentioned workshops.
• Each service must be availed within the specified given time limit failing which the validity of warranty gets automatically cancelled.
• Each service in the warranty period must necessarily be carried out as per the manufacturer’s recommendations.
• Engine oil change is must in all services
• To ensure validity of warranty, all services must be carried out within specified time with oil and filter change. Else, warranty claim will become invalid.
• At the time of warranty claim, customer must provide the original service records / original bills of all servicing, oil changes and any other maintenance carried out during the warranty period.

1. At the time of sale of the vehicle, the Owner will be provided with a Kit comprising of :
   • Commitment Card (duly activated).
   • Warranty terms & conditions.
   • Document carry bag
2. In case of a claim, the Owner shall report at the MFCWL Store / franchisee from where the vehicle was purchased, along with the following documents:
   • Claim Form duly signed by the owner
   • Ownership book
   • Vehicle operation manual
   • Warranty Card
   • All Original Warranty Service Record
3. The Store Head or his representative will assess the condition of the vehicle and process the claim
4. The store will advise the Owner about the jobs to be carried out, extent of claim applicable, and the estimated time for the repair and delivery of the vehicle

ROADSIDE ASSISTANCE GUIDELINES

Mahindra First Choice Wheels (“MFCWL”) offers 24 X 7 Roadside Assistance across India for a period of one year from the date of purchase of the Certified Pre-Owned Car.

In case you need Roadside Assistance, please dial Toll Free No. 18002666006.

The Following Aspects are covered as a part of ROADSIDE ASSISTANCE: -

1. Check-up and rectification of minor mechanical / electrical faults.
2. Assistance in case of Battery Failure
3. Assistance in case of Key Lock-out
4. Emergency Fuel
5. Towing the vehicle to the place of customer’s choice if cannot be repaired
6. Arrangement of Taxi in case of major break-down or accident
7. Wrecker
8. Wheel Changing
9. Emergency Ambulance Service

Assistance in case of Accidents
In case any claim is involved in the accident vehicle, "MFCWL" will tow the accident vehicle to the nearest authorized dealer service point or authorized “MFCWL” service outlet or a workshop as per the customer’s choice.

Toll Free No. 1800 266 6006

Address	Tel. Nos.
MUMBAI
Parel	022-24172008/3008
Joseph Cardjin Technical Institute Off Ambedkar Road, Naigaon, Dadar East Mumbai 400014
Andheri	022-26879869/70
Behind Holy Family Church, Chakala Andheri (E) Mumbai 400093
Borivali	022-28330952/56
Bosco Boys' Home, Near Vazira Naka Off Chandavarkar Road Borivali (W) Mumbai 400092
Thane	022-25841365/6661
Gala No. C1/B, Kothari Warehouse No. 03 Premises Co-Operaticve Society Ltd. Chitalsar, Manpada Thane (W) 400607
Hyderabad	040-23079909/10
Survey No. 38-B, Industrial area (IDA) Balanagar Hyderabad 500037
Chennai	044-22500333/39
Block No. 6, Thiru Vi-Ka Industrial Estate Guindy Industrial Estate Near Guindy Police Station Opposite R. R. Tower 3 Chennai 600032
Delhi	011-27129893/95, 011-27464035  011-27464035
B-76, GT Karnal Road, Industrial Area, Opposite Guru Nanak Piau Gurudwara, New Delhi - 110033