Public Notice

NOTICE is issued in the interest of consumers planning to buy used cars and want to fulfil their dream of owning a car. Please be aware while buying used cars compulsorily keep three basic parameters in mind i.e. quality, precise price and clear documentation of the car, with a great deal of Trust and Transparency.

Please do not give into the deceptive look and feel of used cars anywhere and everywhere as trust is paramount when you buy and sell your car which even though is a used car, it is YOUR CAR… may be the 1st one and we understand it…

Mahindra First Choice Wheels Limited – One of India’s leading Multibrand Used Car Company fulfils all used car needs and is a Subsidiary of Mahindra Group - A USD 16.9 billion multinational group trusted by millions of consumers with varied interests ranging from Automobile, Farm Equipment, Technology, Hospitality, Aerospace, Defence and many more spheres touching consumers globally.

This notice advocates all your used cars related needs, and requests you to explore your options with Mahindra First Choice Wheels which is a pioneer in creating the organised used car industry in the country. Today, it is a company with network of 600+ dealers in more than 290 cities servicing all your used cars needs from buying, selling and exchanging used cars of all brands, doorstep finance, documentation and insurance along with a great Consumer Satisfaction on Trust, Quality, Precise Price, Car health, and widest choice.

With Mahindra First Choice Wheels you get the following advantage:

• Transparency and trust
• Hassle free documentation with clean papers of the car
• Certified quality cars
• Widest choice
• Assurance on every car from roadside
assistance to comprehensive warranties
• Insurance
• Finance options
• Buyback facility
• Available near you

For more details
www.mahindrafirstchoice.com
SMS BUY or SELL to 5757555

Toll Free no

1800 419 4800

SMS Buy / Sell

5757555


Training

At Mahindra First Choice Wheels, we are committed to constantly keeping our employees in the know of the latest trends in the automotive sector. Our world-class training programs and processes are designed to ensure that our customers get the very best out of their relationship with us.


Our Processes

All Mahindra First Choice Wheels stores are run as per company-designed processes. These processes ensure that our all franchisee owners and staff undergo appropriate training to fully comprehend, embody and implement our company-recommended processes. Training imparted is as follows:


  • Store layout, interiors, furniture etc.
  • Car evaluation and procurement process
  • Payment process for cars being procured
  • Car refurbishment process
  • Payment collection for cars being sold
  • Sale Agreement with customers
  • Transfer of car documentation
  • Management of all dealership staff
  • Overall management of the store

Our Sales Training for Employees

Our employees are a representation of who we are and the beliefs that we embody. The sales training that our employees receive is designed to ensure that our customers have a truly world-class experience through their relationship with Mahindra First Choice Wheels. ‘Customer satisfaction’ is our primary goal because after all, our customer is king. Our sales training for employees include:


  • Greeting and welcoming the customer
  • Understanding customer requirements
  • Helping our customer shortlist cars suiting his / her requirements
  • Method of giving test-drives
  • Recording customer enquiries into the system
  • Smooth delivery of cars
  • Giving feedback to seniors to help better prepare selling index
  • Organizing an effective car display at the store
  • Organizing an effective car display at an outside event
  • Selling additional products like car finance, insurance, accessories, extended warranty etc.
  • Maintaining a relationship with the customer after the car delivery
  • Getting references of other prospects from existing customers

Our Procurement Training

Our procurement training which focuses on precision and a quality customer experience, includes:


  • Understanding the demand/ supply situation in used cars
  • Calculation of used car buying prices
  • Technical check of the car based on checklist / evaluation form
  • Calculating 'projected refurbishment expenses'
  • Checking the car documents
  • Calculating the procurement price
  • Explaining price calculation to sellers
  • Negotiating price with sellers
  • Rules pertaining to transfer of insurance and NCB
  • Rules pertaining to city-wise octroi / entry tax
  • Calculation of process of cars registered outside the state
  • Preparation of selling index and buying index
  • Understanding the loan foreclosure process
  • Collecting market intelligence and reporting the same to seniors
  • New car dealerships and local procurement panel development
  • Approaching corporates for car procurement
  • Complete understanding of auctions relating to disposal of repossessed cars by banks / NBFC’s
  • Building a relationship for obtaining the right kind of repossessed cars
  • On ground activations for car buying / selling
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