Training and Support for Franchise People at Mahindra First Choice Wheels

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Training Support

Mahindra First Choice Wheels has strong training culture with great emphasis on improving the skills & knowledge of all the people working with its franchisee. As newer models of cars arrive in the market, there is a consistent need to keep people updated.

Mahindra First Choice Wheels follows the following processes & training programs

Processes

All the operations of Mahindra First Choice stores have to be run as per company designed processes. All the franchisee owners & staff have to undergo the training for understanding & implementing the company recommended processes.

Store layout, interiors, furniture etc.
Car Evaluation and Procurement process
Payment process for cars being procured
Car refurbishment process
Payment collection for cars being sold
Sale Agreement with customer
Transfer of car documentation
Management of all Dealership staff
Overall management of the store

Sales Training for your Employees

Greeting and Welcoming the customer
Understanding customer requirements
Helping customer shortlist cars suiting his / her requirements
Method of giving test-drives
Recording of customer enquiries in the system
Smooth delivery of cars
Giving feedback to Seniors to help preparing Selling Index
Organizing an effective car display at the store
Organizing an effective car display at an outside event
Selling Additional products like Car Finance, Insurance, Accessories, extended Warranty etc.
Maintaining relationship with customer after car delivery
Getting references of other prospects from existing customers

Procurement Training

Understanding Demand/ Supply situation in pre-owned cars
Calculation of pre-owned Car Buying Prices
Technical check of the car based on Checklist / Evaluation Form
Calculating 'Projected Refurbishment Expenses'
Checking the car documents
Calculating the Procurement Price
Explaining price calculation to sellers
Negotiating price with Seller
Rules pertaining to transfer of Insurance and NCB
Rules pertaining to City-wise Octroi / Entry Tax
Calculation of process of cars registered outside the state
Preparation of Selling Index and Buying Index
Understanding of the loan foreclosure process
Collecting Market Intelligence and reporting the same to seniors
New Car Dealerships and Local Procurement Panel development
Approaching Corporates for car procurement.
Complete understanding of auctions relating to disposal of repossessed cars by banks / NBFC’s
Building a relationship for obtaining the right kind of repossessed cars
On ground activations for car buying / selling