Last updated: September 6, 2017

We at Konnect First make sure that we are transparent in the collection and use of your personal information. Holding on to your personal information is a vital responsibility for us. When you enrol for the service, you might be asked to enter your name, email, contact details etc. We collect information when you use Konnect First. This page informs you of collection and use personal information, and the circumstances under which this information might be shared.

This Privacy Policy is applicable to: (a) the mobile application provided to you by Konnect First through the Apple App Store or Google Play and (b) our platform (including APIs) that provides connected-car services (c) the Konnect First hardware device (d) Information shared to our command centre.

We gain access to information on the use and operation of your vehicle to enhance your driving experience and improve the performance of your vehicle.

1. Personal Information

Service and device usage information, we collect includes name, email address, photograph, telephone number, location, usage of features etc.

2. Information from Device

We collect and use the information described below about the vehicle in which you installed the Konnect First Device. We receive some of this information via a mobile service provider.

We collect information about the operation of your vehicle to provide you with feedback on your driving patterns. We also notify you about any engine issue that might concern you later, so that you can do a predictive maintenance and avoid any major damage and the cost associated with that. For example, we collect data on hard braking, hard acceleration, and some other parameters. Using this information, we are able to provide you with insight about your driving pattern so that you can optimize your driving and alert you of any upcoming issue.

We collect the information related to the location of your vehicle, including the route of your trip and the parking location of your vehicle. Trip routes allows you to review a particular route that you have driven in the past, the efficiency of driving associated with that route, and the length of time the particular route takes for you to drive through.If you access the Platform by mobile application, you might be asked to share your geo-location to make use of our geo-location services.

Use of Information

We use the information that we collect from you to: a. offer Konnect First Solution to you; b. enhance, maintain, mend and amend the Konnect First Solution; c. comply with legal and other regulatory requirements; d. promote the product and services that we offer; e. promote the offerings by our business partners that might interest you in accordance with your accord; f. to help us train employees and better serve you by recording the conversation, when you call us g. communicate with you (for example, to respond to the inquiries made by you); and h. for other purposes in agreement with your accord.

We might use the information for any other purpose if we anonymize it, so that it no longer will be able to recognize you or your vehicle.

Disclosure of Information

We may transfer or disclose information as follows:

a. Service Providers contracts

The information you share may be otherwise made available to our affiliates and other third parties who may provide services on our behalf. To perform their designated functions, our service providers are given the information they need from time to time.

b. Legal and Compliance

We and the service providers of ours may provide your personal information for a search warrant or other legal inquiry or order, or to another law enforcement organizations for the purposes of investigating a breach of an agreement or infringement of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by legal process. Your personal information may also be disclosed to protect our rights or property, or the safety of our customers or employees or to protect against fraudulent, malicious or unauthorized use of or subscription to our products and services and to protect our network, services, devices and users from any such use. Your personal information may be used to advance or defend against a complaint or legal claim in court and elsewhere.

c. Mobile Services Providers

The Konnect First Hardware Device needs to connect to mobile network through a mobile service provider for you to be able to access some of the features. When it is connected to a mobile network, it might share your personal information with the mobile service provider. In accordance with the mobile service provider’s privacy policy and terms of use, the information will be shared to them.

d. Sale of Business

Your personal information may be shared to third parties about a business transaction, including a merger or sale involving all or a part of Konnect First or as part of any corporate restructuring, or stock sale.

e. Other Data

The information that is anonymized, may be shared with or sold to third parties. In those cases, your identity will not be identifiable to them.

Transfer of data beyond the country

This is applicable in events where personal information is transferred to our affiliates and our third-party service providers in other countries that do not have robust data protection or other laws. In those cases, the information will be subject to the laws of that jurisdiction and may be used by the courts, law enforcement and governmental authorities in accordance with the local laws. By using the Konnect First platform, you consent to the transfer, processing and storage of your personal information in countries outside of the country of your residence.

Safeguarding and limiting use and sharing of your Personal Information

We are committed to safeguard your personal information in our custody and control against theft, loss and unauthorized access and thus have implemented reasonable technical, administrative and other measures. To satisfy the job requirements of the employees and authorized service providers, we control access to your personal information on a need-to-know basis.

Access and update of your Personal Information

We endeavour to keep our customer records as accurate as possible. The customers may update their personal information in our control and subject to certain exceptions prescribed by regulation. We might request some personal information of you, for the purposes of verifying the identity of the customer and seeking access to their personal information records. The customer can object to the use of their personal information for direct marketing purposes by emailing or writing to us at the contact information set out below.

Updates to the Privacy Policy

We reserve the right to make changes to this privacy policy to echo changes in our privacy practices, so please check the privacy policy document periodically for update to changes. You can see the changes made by checking the effective date posted (Last Updated date). If appropriate, you may be notified by email.

We may update this Privacy Policy to reflect changes to our privacy practices. If we make changes to this Privacy Policy, they will be reflected in an updated Privacy Policy that will be posted on this page and, where appropriate, notified to you by email, and all changes will be effective upon such posting or, where appropriate, notification by email, or at another specified time. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Konnect First welcomes your comments and queries regarding this Privacy Policy. You can write to us at: Email: konnectfirst@mahindrafirstchoice.com