Toll Free no

1800 419 4800

SMS Buy / Sell

567678

 

What is Konnect First?

 

 

Konnect First is a Connected Car device. With 19 features ranging from safety, loss prevention, maintenance and basic utilities it acts like your personal assistant on the go.

 

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Safety  
Location Sharing Instantly share location with your family or friends in time of need
Real Time Vehicle Tracking Get the exact vehicle location on the go right on your mobile phone
Road Side Assistance Road rise assistance just a call away through the mobile app when you are stuck with a car breakdown
Risk Cluster Risk clusters highlights zones around the city where typically the driving risk is high
SOS Alerts Create a set of up to 5 emergency contacts and send out an alert to them in case of an emergency
Loss Prevention  
Tow Alerts Get an Alert whenever your car is being towed or moved by force
Road side assistance Yes
Break In protection Put a virtual curfew when you park in unknown areas or when you don’t want your car to be used. The app alerts you in case of any suspicious behaviour during that designated slot
Valet Protect Initiate a valet protection when you give the keys to valet. Geo-Fence your vehicle and the app alerts your when there is suspicious behaviour
Fatigue driving alerts The app triggers an alert when you drive the car continuously without any breaks in between
Maintenance  
Battery Voltage Monitoring Get real time health of the voltage level of the battery and get alerts in case of issue reported
Engine Coolant Monitoring Get an alert when the engine coolant gets overheated or the coolant level reduces
Vehicle Health Monitoring Real time view of engine health and get notified if there is an issue with a detailed explanation of the problem
Utilities  
My Insights Get driving analytics based on your trips. Hence helps enhancing your driving skills
Peer Comparison Compare your driving patterns with your peers
Trip Reports & Analysis Each trip is ranked and rated based on safety and risk. Based on anticipation, braking and your driving style a risk rating is arrived at which can be used to improve driving
Dynamic Leader board A fun way to compare how safely you drive compared not just to peers but to other drivers of similar cars at a state and national level
Monthly Drive Score Trends Get a trend report on how your driving style is changing over a period of time
Digital Document Wallet A digital library of all your vehicle related documents in the mobile app.
Renewal Assistance Generates reminders for renewal of stored documents in library and alerts the next service date
Notification The notification tab is a repository for all recent notifications - this includes too much idling, device disconnection, trip end reports, engine issue or any such warnings

 

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I am unable to download the application/could not find on Play Store/App Store?

Please search with name Konnect First and you will find an App icon like this

I have shared a feedback on Konnect First however no response received.

Feedback on Konnect First is objective and only for application. For any concern, please share your concern in detail at mfcw.help@mahindra.com or may call back at helpline 1800 419 4800

What can I do if my phone does not support the application - An Error Code… is displayed?

Application is only applicable from Android version 4.1/ IOS 10.0 and above. In case your smartphone is below this version of android/IOS, the application unfortunately cannot be used. *7.0 (Nougat) Version of Android also does not support the app

What is SOS? How can I use it?

In the event of any emergency/breakdown, SOS will help you. Please press the icon and your emergency contacts (if saved) will receive an alert to contact you with your last known location via SMS from your phone.

In my location, only EDGE 2.5G/2G is available and app does not work on it?

The application will work on any 2G network also however application performs its best when 3G/4G-LTE network is available.

Sales Consultant did not inform me on any subscription fees?

The application is free for a year and post that it needs to be renewed for which nominal subscription charges are applicable.

How can I register in the application?

A user can register in Konnect First application by following two ways .

  • Download the Konnect First App. It is available on the App Store and on Google Play.
  • Refer to the welcome email sent from konnectfirst@mahindra.com or the welcome SMS received on your mobile. It contains a code that needs to be entered in the app.
  • Verify and update your profile as part of on boarding process. After successful on boarding , you will be able to log in to the app by entering the username and password
  • You are all set. First few trips that you take after plugging in the device would be inaccurate, then the system will calibrate itself and you will get accurate data

Is “Document Wallet” uploaded on the application safe?

Yes, “Document Wallet “uploaded on the application are safe and no one can access the same. Its for your convenience and for renewal reminder alerts

Is “Document Wallet” uploaded viewable even if I change my smartphone?

Yes, you can access “Document Wallet” by logging in again with the same id/ password.

What does “Notification” mean in the application? Will these disturb me while I’m busy in meetings?

- The feature helps you to easily check for any notification for your car. There are two types of notifications:

  • Generic - These remind you with due dates for renewal of PUC, Driving License, Warranty and Insurance
  • Connected Car - These are based on error alerts generated regarding battery, coolant, tow alerts, excessive idling wallet parking breaches, unauthorized break-ins, fatigue driving and trip end summary notifications. No, these do not disturb, however help you to have safety always.

How can I unsubscribe from Konnect First?

Please send a request at mfcw.help@mahindra.com and the technical team will deactivate your account within 48 hours. Mention your device id number mentioned on the device and in the welcome email and SMS received by you.

Real time Maps takes a lot of time to update or refresh.

It is dependent on internet connectivity. Please call us again in case you are facing any difficulty at 1800 419 4800.

Can I add my car in more than 1 profile?

No, due to security reason you cannot add your car in more than one profile.

Will I get a reminder when my Driving License, Warranty, PUC (pollution certificate) and Insurance are getting expired?

Yes, you will get a reminder 15, 7 and 2 days before expiry.

Can I download the fuel log in my phone?

No, currently there is no functionality to download the fuel log in your phone. We are working on same..

What is the function of Emergency contacts and is it mandatory to fill them?

Yes, it is mandatory to fill emergency contacts for SOS functionality to work. Once you click on SOS button for 3 seconds, an SMS will be sent to your emergency contacts with your current location. Hence, though it is not mandatory but highly recommended by us.

How many cars can be added to the application?

At present the application supports up to 5 cars in one application.

Is a unique subscription applicable for all my Cars?

Yes, all vehicles will have a unique subscription charge.

I have changed my Car recently. Can I use the same dongle as it has 6 months subscription validity left?

Yes, it can be used in any other Car also.

How can I locate VIN/Engine No. of my car to register in Konnect First?

Easiest way to check the VIN/Engine no. is your car registration documents. However you may refer your car warranty manual, door jamb, bulkhead of the car.

I am not able to see some of the trips.

Trips less than 300 meters are not qualified as a trip. You might have taken such trips. In case a trip longer than that is not visible in the app you may contact us at either mfcw.help@mahindra.com or 1800 419 4800.

I am not able to see some trips in best and worst trips.

Trips less than 8 kilometres are not counted in best and worst trips.

My car's position is incorrect/not visible.

It is dependent on the connectivity in your region or maybe an intermittent issue. Move around with the car a bit, connectivity is generally restored.

I am not able to see some of the notifications.

The notifications expire after one day to not clutter your notification inbox.

My rank is not visible on the leader-board.

The leader-board gets updated at the end of every month. Only after you drive till month end with the device, will you be able to see your position in the leader-board..

 

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Warranty Terms

 

A limited warranty on the hardware is applicable for 1 year from the date of purchasing the product towards manufacturing defects only. The following are excluded from coverage:

 
  • Improper operation, storage, misuse or abuse, accident, or neglect such as physical damage (cracks, scratched etc.) to the surface of the product resulting from misuse
  • Contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food
  • Damage caused by abnormal physical or electrical stress, negligence, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes
  • Damage caused by service or repair performed by anyone who is not authorized service provider of Wipro or its affiliates
  • Other acts, which are not the fault of Wipro and its affiliates,
  • Defects or damage that results from the use of Non-Certified Products, Accessories, Software, or other peripheral equipment are excluded from the coverage
  • Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than Wipro or its affiliates are excluded from coverage
  • Products or accessories with a) serials numbers or date tags that have been removed, altered, or obliterated; b) broken seals or that show evidence of tampering; c) mismatched board serial numbers; or d) nonconforming or non-SUPPLIER housings, antennas, or parts, are excluded from coverage
  • Theft of Device(s)

 

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